{"id":13292,"date":"2017-11-05T19:19:32","date_gmt":"2017-11-05T19:19:32","guid":{"rendered":"http:\/\/www.scottoiler.com\/?page_id=55"},"modified":"2017-11-05T19:19:32","modified_gmt":"2017-11-05T19:19:32","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.scottoiler.com\/us\/returns\/","title":{"rendered":"Scottoiler Warranty Policy"},"content":{"rendered":"

All Scottoiler<\/strong> products are warrantied to be free of manufacturing defects for 24 months from the date of first purchase.<\/p>\n

Should a Scottoiler product be sold on within this 24 month period, the warranty will be considered transferred to the new owner for the remainder of the original warranty period only.<\/p>\n

The Scottoiler Warranty does not cover installation, removal or re-installation costs<\/strong>. To <\/span>register your warranty <\/span>please follow this link<\/span>: <\/span><\/span>Register Scottoiler Warranty.<\/span><\/span><\/a><\/p>\n

Scottoiler is the world leader in automatic chain lubrication systems for motorcycles. All Scottoiler products are built to the highest quality standards using the best components and manufacturing practices. Scottoiler is one of only 5% of UK companies to be certified to ISO 9001 (Quality) & ISO14001 (Environment) Standards.<\/p>\n

\u00a0<\/strong>Scottoiler products do not contain any consumer serviceable parts and should not be disassembled<\/strong>. Products that are incorrectly installed, altered, subjected to pressurised air, used with lubricants other than Scottoil, taken apart, or subject to damage in any way will not be covered under the Scottoiler warranty.<\/p>\n

Scottoiler requires its Distributors<\/strong> and Retailers<\/strong> to extend to their Customers substantially the same warranty as that extended to them by Scottoiler.<\/p>\n

 <\/p>\n

Application of Warranty<\/strong><\/h2>\n

Prior to making a warranty claim please visit the Scottoiler Knowledge Base<\/strong> www.scottoiler.com\/mybike<\/a> in order to troubleshoot the issue first. In many cases, a warranty claim can often be avoided by exploring alternative solutions as the first step.<\/p>\n

After this, any Scottoiler product suspected of being defective should be returned to the Retailer<\/strong> that it was purchased from. Product returned to the Retailer<\/strong> by the consumer should be inspected and an initial diagnosis determined before raising a warranty claim with the Distributor.<\/strong><\/p>\n

Upon receipt of a valid warranty claim from a Retailer<\/strong>, the Distributor <\/strong>should replace the product as required and collect all the information needed to help diagnose the suspected issue, including a full description of the issue supported by photo and\/or video evidence.<\/p>\n

The Distributor <\/strong>should then contact Scottoiler<\/strong> Customer<\/strong> Support<\/strong> (technical@scottoiler.com<\/a>) for assistance before submitting their warranty claim.<\/p>\n

The Distributor<\/strong> shall, if required, submit to Scottoiler Customer Support<\/strong> for inspection any products alleged to be damaged or defective.<\/p>\n

Scottoiler will determine through its testing if the goods are covered under warranty and replacements provided as required.<\/p>\n

To <\/span>review the terms of the standard <\/span>Scottoiler<\/span> W<\/span>arranty please follow this link: <\/span><\/span>Scottoiler Warranty Policy<\/span><\/span><\/a>\u00a0<\/span><\/p>\n

Extended <\/span>Warranty <\/span>Policy<\/span><\/span>\u00a0<\/span><\/h2>\n

The\u202f<\/span>Scottoiler<\/span>\u202f Extended Warranty does not cover installation, <\/span>removal<\/span> or re-installation costs.<\/span><\/span>\u00a0<\/span><\/p>\n

The Scottoiler Extended Warranty can be purchased online<\/a> for a one-time fee and provides two years of additional cover, up to a maximum of 48 months from the date of first purchase.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span>The Scottoiler Extended Warranty cover is provided on the same terms as the standard Scottoiler Warranty providing cover for any manufacturing defects experienced within the period of the cover, although the Extended Warranty is non-transferrable.<\/span>\u00a0<\/span><\/p>\n

The <\/span>Scottoiler<\/span> Extended Warranty is only valid if <\/span>purchased<\/span> within <\/span>60 days<\/span> of <\/span>purchasing<\/span> your <\/span>Scottoiler<\/span> product and must match the product which you have purchased.<\/span><\/span><\/p>\n

Making an Extended Warranty claim<\/span><\/span>\u00a0<\/span><\/h3>\n

Prior to making a warranty claim please visit the\u202f<\/span><\/span>Scottoiler Knowledge<\/span><\/span> Base<\/span><\/span><\/a> in order to<\/span> troubleshoot the issue first. In many cases, a warranty claim can often be avoided by exploring alternative solutions as the first step.<\/span><\/span>\u00a0<\/span><\/p>\n

If you are unable to resolve the issue using the tools available <\/span>online<\/span> then please contact <\/span>Scottoiler<\/span> Technical Support by email on <\/span><\/span>technical@scottoiler.com<\/span><\/span><\/a>.<\/span><\/span>\u00a0<\/span><\/p>\n

Please p<\/span>rovide <\/span>as much <\/span>information <\/span><\/strong>as possible<\/strong> to <\/span>help <\/span>us in processing <\/span>your <\/span>claim<\/span>, including a full description of the issue supported by photo and\/or video evidence.<\/span> Please also supply <\/span><\/strong><\/span>confirmation <\/span>of your purchase of the Extended Warranty along wit<\/span>h<\/span> your <\/span>original <\/span>proof of purchase<\/span> of the <\/span>Scottoiler<\/span> product<\/span><\/strong>. The <\/span>E<\/span>xtended <\/span>W<\/span>arranty is only valid with <\/span>both of these<\/span> documents.<\/span><\/span>\u00a0<\/span><\/p>\n

Scottoiler<\/span><\/span>\u202f will <\/span>determine<\/span> if the <\/span>products <\/span>are covered under <\/span>the Extended W<\/span>arranty and <\/span>a <\/span>replacement <\/span>will be supplied <\/span>as <\/span>required<\/span>.<\/span> Please note, <\/span>we may request you <\/span>submit<\/span> the products <\/span>to\u202f<\/span><\/span>us <\/span><\/span>for <\/span>further <\/span>inspection.<\/span><\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

All Scottoiler products are warrantied to be free of manufacturing defects for 24 months from the date of first purchase. Should a Scottoiler product be […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13292","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nScottoiler Warranty Policy - Scottoiler USA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scottoiler.com\/us\/returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Scottoiler Warranty Policy - Scottoiler USA\" \/>\n<meta property=\"og:description\" content=\"All Scottoiler products are warrantied to be free of manufacturing defects for 24 months from the date of first purchase. 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