This privacy policy sets out how Scottoiler uses and protects any information that you give us when you interact with Scottoiler through any Scottoiler website, social media, email communications, the Scottoiler app and any other Scottoiler media.
Scottoiler is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.
How we use your information
Visitors to our websites
When visiting scottoiler.com and our other websites some information about you will be collected and stored. We will make it clear when we collect personal information and will explain what we intend to do with it:
Use of cookies
You can read more about the use of cookies on our site in our cookie policy.
Contact Form
If you contact us by email or contact form, the information you provide will be stored for the purpose of processing the request and for possible follow-up questions. In addition, please use the contact form in order to assert your data protection rights.
Registration of a user account
During checkout you have the option to create a user account. Registering an account will give you the option to save your billing and shipping address and to view previous orders. Registration is completely voluntary and not needed to complete the checkout process. Should you wish to delete your user account please use the contact form.
Email Newsletter and other communication
We use a third party provider, Mailchimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our newsletter. For more information, please see the Mailchimp privacy policy.
We will not trade or sell any customer details to any third-party organisations. We do send regular e-mails about best offers from the Scottoiler Shop. Should you wish to stop receiving these, there is a simple unsubscribe link in every email or contact us directly using the contact form.
Knowledge Base – Support Center
We use our own knowledge base to give you the best possible support. We gather anonymous information if you use the search function of the knowledge base.
Customers and product orders
If you place an order with us either through scottoiler.com or over the phone we will process your personal data and payment data. Your payment information is securely handled by third-party payment providers PayPal and Global Payments.
Your personal information including name and address is processed to complete your order and stored to comply with legal requirements.
Support, Warranty and Contact Requests
If you get in touch with us with a support or warranty question we will save your information for the time of processing your request. Some information such as warranty information and support requests will be stored for a longer time to enable us to have a full history of your support request over time.
We use a third party provider, Freshdesk, to give you the best possible support through a ticketing system. For more information, please see the Freshworks privacy policy.
Job applicants, current and former employees
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
Your rights
As a visitor or customer of scottoiler.com you have the right of access, rectification, cancellation, limitation of processing, data portability and to withdraw consent at any time. We will provide access to your personal data stored by us at any time. If you wish, you will receive them in a structured, commonly used and machine-readable format. We will be happy to correct, edit, limit or delete your personal data at your request, provided that no statutory storage requirements are in conflict, or forward them to another responsible office. If your personal data stored with us has been processed incorrectly, out-of-date or unlawfully, you can restrict its processing by us. Finally, you may change or revoke your consent to the processing of your personal information at any time with future effect. To contact us for any of these concerns, please use our contact form.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Scottoiler App
This Privacy Statement outlines the types of information we collect, how we use it, and the steps we take to ensure it is kept secure.
1. Information We Collect
We collect the following types of information to provide and improve our services:
- Personal Information: When you sign up or use our app, we may collect personal information such as your name, email address, and phone number.
- Usage Data: We may collect information about how you interact with the app, such as features you use, the pages you visit, and your device type.
- Location Information: With your permission, we may collect your location data to provide location-based services.
- Device Information: We may collect technical data, such as your device’s operating system, model, and IP address.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services.
- To personalize your experience and recommend features or content based on your preferences.
- To communicate with you, including sending notifications about updates or promotions.
- To analyse usage patterns to improve app performance and resolve technical issues.
- To comply with legal obligations and enforce our terms of service.
3. Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
Service Providers: We may share your data with trusted third-party service providers who help us operate the app, such as payment processors or hosting services. These service providers are required to use your data only for the purposes of providing services to us.
Legal Compliance: We may disclose your information if required to do so by law or in response to legal processes, such as a subpoena or court order.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct your personal information.
Deletion: You can request the deletion of your personal information, subject to certain legal and contractual obligations.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in the email or by contacting us directly.
6. Children’s Privacy
Our app is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
7. Changes to This Privacy Statement
We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through the app or by email. Please review this statement periodically for updates.
8. Contact Us
If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please contact us here:
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 24th January 2025.
Complaint procedure
You have the right to take any complaints about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
0303 123 1113.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
For more details, any questions, comments and requests regarding our data processing practices please contact us using the contact form.