Orders on the Scottoiler US website are fulfilled locally from the US with the exception of spare parts which will be fulfilled from the UK.

Goods fulfilled locally in the US include all Scottoiler kits, accessories and fluids are despatched using Amazon fulfilment services. Spare parts will be sent direct from the UK and all orders are processed Monday to Friday only.

Mainland USA deliveries will take approximately 3-5 working days using Amazon fulfilment, items sent from the UK will be sent using the postal service (Royal Mail Untracked in the UK and USPS in the US). Quoted delivery times using this service are Mainland USA 5-7 working days but sometimes it can take longer, so please bear with us.

Items sent direct from the UK may incur additional local customs clearance charges and taxes. Failure to pay these charges and taxes on arrival will result in the goods being returned to us. In such instances we may refund your order and delivery fees but retain a re-processing fee to cover the return costs and customs processing fees.

All delivery options are processed under the ‘Delivery at Place’ (DAP) Incoterm.
If you have any questions about the delivery services we offer please contact us here.