Terms & Conditions

Shipping to EU Update & Terms

Where applicable, shipping outside of the United Kingdom will currently be subject to an customs clearance charge, unless stated otherwise. Failure to pay import fees on arrival will result in the goods being returned to us. In such instances we will refund your order and delivery fees but will retain a €5 re-processing fee to cover the return customs clearance charges.

By accessing Scottoiler World Wide Web pages you agree to the following terms. You must not access our pages if you do not agree to all the following terms.

The contents of Scottoiler World Wide Web pages are copyright © Scottoiler. All rights reserved.

Full Company Name: Scottoiler (Scotland) Limited. Company Registration Number: SC139685

Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of Scottoiler is prohibited except in accordance with the following permission. Scottoiler consents to you storing on your computer or printing copies of extracts from these pages for your personal use only.
The contents of Scottoiler World Wide Web pages are provided “as is”. Except as required by applicable law no warranty of any kind, either express or implied, is made in relation to the accuracy, reliability or content of the pages. Scottoiler reserves the right to revise the pages or withdraw access to them at any time. Prices may change without notice.

Scottoiler assumes no responsibility for material created or published by third parties that Scottoiler World Wide Web pages have a link to.
By submitting material to any of our servers, for example by e-mail or via World Wide Web pages, you agree to the following terms. You make the material available knowing that we may publish it. You warrant that the material is fit for publication. You agree to indemnify us if any third party takes action against us in relation to the material you submit. You agree not to take action against us in relation to material that you submit. By submitting material you warrant that you believe Scottoiler may publish the material.

Our response time for email enquiries is 1 working day.
If you are concerned about your data, you have the right to request access the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

Shipping Costs

Deliveries must be signed for! There will be an additional charge if our carrier is unable to deliver on two occasions.

Payment is accepted securely by credit/debit card or PayPal and goods will be despatched within five working days unless otherwise indicated.

All prices on the Scottoiler site are inclusive of VAT.

Scottoiler’s VAT number: 216 2899 90

Orders being sent to the Scottish Highlands, the Western Isles, Orkney and Shetland, Channel Islands, Isle of Man, Northern Ireland and the Republic of Ireland will be subject to an additional carriage charge.

Estimated Delivery Times

Standard: 2-5 working days

Western Europe: 3-5 days
Eastern Europe & Scandinavia: 5-7 days
USA, New Zealand & Australia: 5-7 days

Delivery times may vary.

Goods are despatched Monday – Friday only.

Distance Selling Regulations

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification.

To cancel you can email us or write to us within 14 working days starting the day after delivery. You must take reasonable care of the item(s) and must not use them. Item(s) must be returned to Scottoiler within 14 working days of cancelling the contract, or we can arrange collection (charges may apply). Refunds may be reduced where the value of the goods has been diminished due to excessive handling by the consumer.

You may cancel an order for services in the same way within seven working days of the date of purchase unless the services begin sooner.


At Scottoiler we are aware of the concerns customers have about entering their card details when carrying out a transaction. We have therefore put the following measures in place to ensure that paying via our website is as safe as possible:

Any information sent to us is encrypted (scrambled) while being sent over the Internet. We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC.

You can request to pay by other means when making a purchase. In this instance, a member of our customer services team will phone you to discuss your payment options, such as paying by cheque or telephone.

Scottoiler accepts most major credit and debit cards.

EU Authorised Representative Details

ROCK OIL Vertriebsges.mbH
Bahnstr. 90 / 55239 Gau-Odernheim / Germany

Special Offer Terms and Conditions

  • The closing date for offers is stated on the offers themselves
  • Promotion is only available while stocks last
  • Scottoiler reserves the right to cancel or amend promotions at any time and without notice
  • Incomplete and/or illegible claims will be considered null and void
  • Only one claim can be made by each person
  • Proof of purchase may be required for some claims to be determined by Scottoiler at the time
  • Offers are not available to any member of Scottoiler staff