Warranty Policy & Returns Procedure

Contents

  • What is covered by Scottoiler’s warranty policy?
  • How long is the warranty period?
  • How long is the warranty period for replacement parts?
  • Do I need proof of purchase?
  • What if I bought the Scottoiler from another country?
  • RMA – Return Material Authorization
  • RMA Procedure Graphic
  • RMA Procedure
  • How do I start the RMA?
  • How should I package my shipment?
  • Which shipping method should I choose?
  • Who should I contact in case of problems?

 

 

What is covered by Scottoiler’s warranty policy?

  • Scottoiler’s warranty policy covers products against defects in materials or workmanship from the date of purchase.
  • General warranty terms may vary between different geographic regions which may have different warranty periods and/or terms.
  • During each product’s warranty period, Scottoiler maintains the discretion to either repair the defective product or replace it with a product with the correct functional performance, provided that:

The product is returned to the point of purchase.

The product is used according to their intended usage.

The product was not damaged due to normal wear and tear or acts of nature, such as lightning, flood or fire.

The product was never opened or tampered with, including cutting cables.

  • In certain special situations (e.g. cross-border purchases) customers will have to first contact the seller they purchased the products from for support.
  • Customers are encouraged to register their products warranty with Scottoiler. It is also important to have your proof of purchase to aid the RMA process.

 

How long is the warranty period?

Scottoiler warranty covers the product for two years from the purchase date.

How long is the warranty period for replacement parts?

Any replaced or repaired product is covered by warranty for either the remainder of the initial warranty period or for half a year (6 months) counted from the date of the replacement, depending on which one is longer.

 

Do I need proof of purchase?

  • A valid proof of purchase (original purchase receipt or credit card statement) is required to invoke Scottoiler’s warranty and it must detail the following information:

Date of purchase.

Name of the seller.

If you have misplaced or lost the proof of purchase. In which case, please contact the seller or if you bought it directly from Scottoiler contact us via our contact form or e-mail.

 

What if I bought the Scottoiler from another country?

Local distributors reserve the right to reject grey market or cross border products, which were imported privately by the customer, or were sold to the customer in other regions or from other countries, or through an unauthorized channel. To invoke your Scottoiler warranty and start the RMA process in this instance, you must return your product to the original point of purchase.

 

 

RMA – Return Material Authorization

Scottoiler rigorously test all its products to ensure optimum quality and reliability before shipping them to customers. However in some cases a product may not perform as expected when received or installed.

Before initiating a warranty claim, please make sure that you have properly installed your Scottoiler product according to the manufacturer’s instructions. Scottoiler also suggest that you first see our troubleshooting guide or contact our technical support for possible technical assistance. It is important to check all elements of the system before starting the RMA procedure.

 

RMA Procedure Graphic

 

 

RMA Procedure

  • Submit the RMA form via our online RMA link after reading the RMA policy.

Note: Please check your spam folder and if you do not receive a confirmation email within 72h, contact Scottoiler technical support.

  • After submitting your RMA claim you will be issued a unique RMA number and you will receive instructions by email on how and where to return your Scottoiler product.
  • Return your product to Scottoiler.
  • Once the return product is received, it will be tested and Scottoiler technical support will advise you of the outcome and the next steps in the process.

Please note:

  • Please return only the product of the RMA not other parts of your system.
  • It is the customer’s responsibility to provide Scottoiler with their correct mailing address and to make sure that there is an authorized person at the destination to receive any replacement sent by Scottoiler.
  • If a product was undeliverable and it is returned to Scottoiler, the customer will be responsible for the costs of re-delivery along with any other additional costs for re-directing the package. The customer will be responsible for coordinating with the carrier to pay these additional costs. Scottoiler is not responsible for packages lost or delivered to an outdated address. If you are in doubt, you should always contact Scottoiler beforehand to avoid extra charges.

 

How do I start the RMA?

Warranty claims should be initiated through your point of purchase. If the product was bought directly from Scottoiler, you will need to submit your claim online directly via our technical support.

 

How should I package my shipment?

  • If you return one of our systems and it still has some residual oil in the reservoir, please try to send it as empty as possible and securely wrapped and sealed in order to avoid oil leaking and spreading during transit which may cause further damage to the packaging and product itself. If possible, seal the reservoir to avoid further spillage.
  • Scottoiler will not be held responsible for lost or damaged packages.

 

Which shipping method should I choose?

  • Use a tracked service for delivery or a signed for service that provides you with a tracking number and proof of delivery.
  • Please include all necessary documentation in the package, including the printed copy of the email that you have received from Scottoiler that shows your approved application.
  • Write your RMA number on the outside of the box in bold letters and include the number somewhere inside the package.
  • Scottoiler cannot be held responsible for lost or damaged packages.

 

Who should I contact in case of problems?

If you have any questions, the fastest and most efficient way to contact the Scottoiler technical support team is by emailing technical@scottoiler.com or by filling out our contact form.